Privacy Policy
Focus Group Technologies is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Australian Privacy Laws.
1. What Information We Collect
We collect personal information that is necessary for the provision of our products and services, including:
- Personal Identification Information: Name, business name, contact details, and role within the company.
- Business Information: Company name, industry, and other business-related details.
- Transaction and Communication Information: Data related to your interactions with our website, email correspondence, and any transactions you conduct with us.
We may also collect non-personal information through cookies or similar technologies to improve our website’s functionality and user experience.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from you: When you contact us, request information, or interact with our services, we may ask for your details.
- Through our website: We may collect information through forms, cookies, or other analytics tools when you visit our site.
- From third-party sources: We may receive information from partners or third-party providers to better serve your needs.
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide and improve our products and services.
- Communicate with you regarding your inquiries, orders, or support requests.
- Manage our customer relationships, including invoicing, account management, and customer service.
- Keep you informed about promotions, updates, or industry news that may be of interest to you (only if you have opted-in).
4. How We Use Your Information
Your personal information may be used for the following purposes:
- To respond to your requests and inquiries.
- To process your orders and provide our services.
- To comply with legal obligations and enforce our agreements.
- To communicate with you for marketing purposes, if you have consented to such communications.
5. How We Protect Your Information
Focus Group Technologies takes the security of your personal information seriously. We implement appropriate technical and organisational measures to ensure that your data is secure from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Secure storage of personal data.
- Regular reviews of our data security practices.
- Ensuring third-party service providers comply with applicable privacy standards.
6. Disclosing Your Information
We may disclose your personal information in the following circumstances:
- To our service providers: We may share your information with trusted third-party vendors or contractors who assist in delivering our products and services (e.g., payment processors, IT service providers).
- For legal reasons: We may disclose your information to comply with a legal obligation, enforce our terms of service, or protect the rights, property, or safety of our company, customers, or others.
7. Your Rights
Under the Australian Privacy Principles (APPs), you have the following rights:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that any inaccurate, incomplete, or outdated information be corrected.
- Deletion: You may request that we delete your personal information, subject to any legal obligations to retain data.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance the user experience on our website. These technologies may collect information about your usage patterns, device information, and browsing preferences. You can control cookies through your browser settings. However, disabling cookies may impact the functionality of some parts of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon being published. We encourage you to periodically review this page to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:
Focus Group Technologies
sales@fgtech.com.au
+61 2 8985 9890
