PRIVACY & DATA

How Focus Group Technologies collects, uses, stores and protects your personal information.

Last updated: July 2026

Focus Group Technologies respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Focus Group Technologies (“FGT”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you interact with us, including through our website, communications, resources, events and business activities.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

1. Personal information we collect

The personal information we collect depends on how you interact with Focus Group Technologies and may include:

your name;
job title and organisation;
business email address and telephone number;
information you provide when contacting us or submitting an enquiry;
information you provide when downloading or requesting a resource;
information provided when registering for or participating in an event, webinar, campaign or other FGT activity;
your communication and marketing preferences;
records of your interactions and communications with us;
information relating to your organisation’s technology or infrastructure requirements where you choose to provide it; and
technical information relating to your interaction with our website, such as IP address, browser type, device information, referring website and website activity.

We seek to collect only information reasonably necessary for our business activities and the purposes described in this Privacy Policy.

2. How we collect personal information

We may collect personal information directly from you when you:

contact Focus Group Technologies;
submit an enquiry through our website;
request information about our products, solutions or services;
download a white paper, playbook, checklist or other resource;
subscribe to receive insights, updates or communications;
register for or participate in an event or webinar;
participate in a survey, promotion or campaign;
communicate with our sales, marketing or technical teams;
interact with us through social media or other digital platforms; or
otherwise engage with Focus Group Technologies in a business context.

We may also collect information from publicly available sources, referrals, business contacts, technology and vendor partners, and third-party business platforms where it is lawful and appropriate to do so.

3. How we use personal information

We may use personal information to:

respond to enquiries and requests;
provide requested information, resources or content;
contact you regarding an enquiry or resource you have requested;
understand your organisation’s technology and infrastructure requirements;
provide information about relevant FGT products, solutions and services where permitted by law;
manage customer and prospective customer relationships;
administer events, webinars, campaigns and other activities;
deliver, maintain and improve our website and digital resources;
measure the performance and effectiveness of our content and marketing activities;
conduct business development, analytics and market research;
maintain and improve our internal systems and records;
protect the security and integrity of our systems and website; and
comply with legal and regulatory obligations.

Where you submit an enquiry or request information from Focus Group Technologies, we may contact you to respond to your request and appropriately follow up regarding your interes

4. Resource downloads and website enquiries

When you provide your details to access a Focus Group Technologies resource — such as a white paper, playbook, checklist or other downloadable content — we collect the information you provide to deliver or provide access to that resource and to understand engagement with our content.

We may contact you in relation to the resource you requested, your enquiry, or the subject matter associated with your interaction, where permitted by law and consistent with the information provided to you when your details were collected.

Where you have consented to receive ongoing marketing communications, we may also send you relevant infrastructure insights, resources, news, events and information about Focus Group Technologies products, solutions and services.

You may withdraw your consent or opt out of marketing communications at any time.

5. Direct marketing and communications

Focus Group Technologies may communicate with customers, prospective customers and business contacts about products, solutions, services, resources, events and information that may be relevant to their business interests.

We send commercial electronic marketing communications where we have the recipient’s consent or where we are otherwise permitted to do so under applicable Australian law.

Our commercial electronic communications identify Focus Group Technologies as the sender and provide a means for recipients to unsubscribe from future marketing communications.

You may opt out of receiving marketing communications from us at any time by using the unsubscribe facility provided in our communications or by contacting us directly.

Opting out of marketing communications will not prevent us from contacting you where necessary to respond to an active enquiry, fulfil a request, manage an existing business relationship or provide important service-related information.

6. Cookies, analytics and website technologies

Our website may use cookies and similar technologies to operate effectively, understand how visitors interact with the website, improve user experience and measure the performance of our content and marketing activities.

Information collected through these technologies may include:

pages visited and interactions with website content;
time spent on the website;
referring websites or sources;
browser and device information;
IP address; and
approximate geographic information derived from an IP address.

We may use third-party analytics, advertising and marketing platforms to help us understand website activity, measure campaign performance and improve the relevance of our communications.

You may be able to manage cookies through your browser settings or through cookie management tools provided on our website.

7. Sharing and disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

technology and service providers that support our website and business operations;
cloud hosting, CRM, email marketing and data storage providers;
professional advisers;
technology vendors and partners where necessary to respond to an enquiry, fulfil a customer requirement or deliver an agreed solution;
regulatory authorities or other parties where required or authorised by law; and
other third parties where you have provided consent or disclosure is otherwise permitted by law.

Focus Group Technologies does not sell personal information to third parties.

Where we use service providers to process or store personal information on our behalf, we take reasonable steps appropriate to the circumstances to ensure that information is handled appropriately and securely.

8. Overseas storage and disclosure

Some of the technology platforms and service providers used by Focus Group Technologies may store or process information outside Australia.

Where required by applicable privacy law, we take reasonable steps in relation to the overseas disclosure of personal information.

The countries in which information may be stored or processed may vary depending on the technology and service providers we use from time to time.

9. How we protect personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

We use administrative, technical and organisational safeguards appropriate to the nature of the information we hold.

While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where personal information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it where required by applicable law.

11. Privacy enquiries and complaints

If you have a question, concern or complaint about how Focus Group Technologies handles your personal information, please contact us using the details provided below.

We will review privacy complaints and seek to respond within a reasonable period.

If you are not satisfied with our response and applicable Australian privacy law provides you with the right to do so, you may contact the Office of the Australian Information Commissioner.

12. Third-party websites

Our website may contain links to websites operated by third parties, including technology vendors, partners and other external organisations.

Focus Group Technologies is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies or legal and regulatory requirements.

The current version will be published on our website and will display the date on which it was last updated.

Questions about your privacy?

If you have a question about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your information has been handled, please contact Focus Group Technologies.